ALERTS
To report outages:
919.863.6499
or toll free 800.743.3155
Customer Service Locations
- Wake Forest:
414 East Wait Avenue- Oxford:
104 Granville Corners- Louisburg:
216 North Bickett Boulevard- Zebulon:
901 North Arendell Avenue
For all locations: 919.863.6300
or toll free 800.474.6300Account inquiries or to pay online (secured server)
Business Office Hours
8 a.m.—5 p.m. Monday—Friday
Telephone Hours
7 a.m.—9 p.m. Monday—Friday
Underground locating service:
N.C. One-Call Center: 800.632.4949
- NC GreenPower
- Storm Tips
- Emergency Plan of Action
- Contest for Members
- Member Newsletters
- Looking for Former Members
- Bright Idea Grants
- Wake Electric Classroom Technology Awards
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Wake Electric |
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| A Touchstone Energy Cooperative |
Privacy Statement
In the course of doing business with you, we collect information about you that is necessary to provide you with our services. At Wake Electric, we recognize the importance of protecting this information and strive to maintain our customer’s privacy.
The Information We Collect
At Wake Electric, we collect and maintain nonpublic personal information about you, to provide you with the services you request and to service your account. This information includes:
· Information we receive from you on applications and other forms, such as name, address, social security number and property information,
· Information regarding your transactions with us, such as payment history,
· Information we receive from consumer reporting agencies and other groups regarding credit history and other reports, and for those customers participating in electronic funds transfer or energy loan programs, account information from financial institutions.
Protecting Your Information
We are committed to protecting your nonpublic personal information. At Wake Electric, we maintain high standards to ensure the security and confidentiality of our records and our customer’s information. We have designed our business practices so that the personal information of our customers is properly gathered, stored and processed, so that customer information is only available to those individuals who may need it to provide you with our services. We have established physical, electronic and procedural safeguards to protect customer information as well. Additionally, should your relationship with us end at some time in the future, your information will remain protected as outlined in this notice.
Sharing With Affiliated Third Parties
We may however, share the information we collect, as described above, with companies that work with us or provide services on our behalf, so that we may provide you with the services that you have requested. These companies might assist us, for example, in fulfilling your service request, processing your account or assisting us with maintenance on your account. All of these companies are contractually obligated to keep the information that we provide to them confidential and they must use the information only to provide the services we have asked them to perform.
Sharing With Non-Affiliated Third Parties
Wake Electric does not sell, share or otherwise disclose customer information with marketing firms or other non-affiliated third parties. We may, however share information with credit bureaus and similar organizations, and otherwise as required or permitted by law. We also may share nonpublic personal information when specifically authorized to do so by you.
Modifications to Our Privacy Statement
We reserve the right to change our privacy practices in the future, which may include sharing nonpublic personal information about you with non-affiliated third parties. We will post any changes on our website. Your use of our website constitutes your agreement with the revised statement.
INTERNET SECURITY STATEMENT
At Wake Electric, we value your online security. For this reason, we have implemented safeguards to protect the information you transmit to us over the Internet as described in this notice. We collect and use the information you provide to us to respond to your needs, service your accounts and provide you with information about other services we provide.
This statement applies to all users of www.wemc.com, whether or not the user is a Wake Electric customer.
Website Security
At Wake Electric, we strive to safeguard your on line security. All information provided by customers visiting our website is kept strictly confidential, to prevent the unauthorized use of the information.
All the nonpublic personal information we receive from our customers at Wake Electric, whether via phone, fax, mail or the Internet, is treated confidentially, as outlined in our privacy statement.
E-Mail Security
Regular Internet e-mail is never completely secure. When corresponding to us via e-mail, you should only provide information that is non-sensitive and non-confidential. Please do not furnish us any information of a personal nature that you feel uncomfortable providing to us via e-mail. If you are concerned about the security of your communication, please transmit your correspondence to us using the postal service or telephone. Wake Electric is not responsible for the security of information we receive via e-mail.
Links to Other Sites
Wake Electric may provide links to other Internet sites, as a convenience to the persons visiting this website. If you visit these sites via our website, you may be asked to provide nonpublic personal information (some of which may be shared with Wake Electric).
Please be aware that Wake Electric is not responsible for the privacy practices of those sites. We suggest that, if you visit other websites through www.wemc.com, you read the privacy policies of each site that you visit, as it may differ from ours. Our privacy statement applies solely to this website.
Cookies
Parts of our website may use cookies. A cookie is a small bit of information exchanged between your computer and a website you are accessing. They allow a website to identify a particular user and thus provide more personalized service or gather data about the usage of the site. The cookie file uses a code to identify a particular user, but the user is not identified by personal information such as name or address. Above all, cookies are safe, as they cannot be used to gather personal information about the user or to deliver viruses. You may configure your own browser to accept or reject cookies, or notify you when a cookie is set.
Modifications
Please be aware that Wake Electric may periodically revise or update this Internet security statement. If we do so, we will post a notice on our home page notifying users that this statement has been revised. If you are not comfortable with the policies described in this statement, we ask that you discontinue use of our site.
Your Role
While Wake Electric works hard to protect your confidentiality, you also play a role in protecting personal information. Do not share your account number or password with anyone and do not provide your account number if your browser does not indicate you are using an encrypted connection. Also, remember to sign off/log off once you have completed a secure transmission with us. Together we can provide you with a safe and confidential Internet environment.
LEGAL TERMS AND CONDITIONS OF USE
This statement presents the terms and conditions which apply to access and use of our website. The material provided on this website is available for lawful purposes only. If you do not agree to all of these legal terms, do not use this website.
Wake Electric reserves the right to change or amend these conditions at any time by updating this notice. Wake Electric reserves the right to terminate this agreement at any time, without notice and for any reason.
Scope of Use
All contents of the Wake Electric website are the property of Wake Electric Membership Corporation. The information and materials on this site are provided to users for personal and informational purposes only. The commercial use, reproduction, transmission or distribution of any information available through this website without the prior written consent of Wake Electric is strictly prohibited.
Limit of Liability
Your use of the materials on this website is at your own risk. Wake Electric and its affiliates are not responsible for any damages or injury that may result from access to this site, use of or reliance on the materials contained in this site. Wake Electric and its affiliates are also not responsible for any damage or injury that may arise in connection with technical, hardware or software failures of any kind, unavailable network connections, interruptions in telecommunications connections, viruses or any incomplete, distorted or delayed computer transmissions. In jurisdictions that do not allow the limitation of liability, the foregoing limitations would not apply.
No Warranties
Wake Electric has made all reasonable efforts to provide accurate and reliable information on this website. However, Wake Electric may not be able to control any or all aspects of errors which may occur.
Wake Electric does not warranty the accuracy, completeness, currency or reliability of any content information or materials presented on this website. All information and materials on this site are provided “as is” and without warranty of any kind, either expressed or implied.
Wake Electric reserves the right to revise this website at any time and may provide links to other sites that are not maintained by Wake Electric. Wake Electric makes no endorsements or recommendations of any kind with respect to such sites, and is not responsible for the content of such other sites. More information about on line security is available in our Internet security statement.