ALERTS

To report outages:
    919.863.6499
    or toll free 800.743.3155

Customer Service Locations

• Wake Forest:
  414 East Wait Avenue
• Oxford:
  104 Granville Corners
• Louisburg:
  216 North Bickett Boulevard
• Zebulon:
  901 North Arendell Avenue
  
  For all locations: 919.863.6300
  or toll free 800.474.6300
  

Account inquiries or to pay online (secured server)

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Business Office Hours
8 a.m.—5 p.m. Monday—Friday

Telephone Hours
7 a.m.—9 p.m. Monday—Friday

Underground locating service:
N.C. One-Call Center: 800.632.4949

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Contact Us

	Wake Electric
	A Touchstone Energy Cooperative

Family Disaster Plan

Discuss the type of hazards that could affect your family. Know your home's vulnerability to storm surge, flooding and wind.

Locate a safe room or the safest areas in your home for each hurricane hazard. In certain circumstances the safest areas may not be your home but within your community.

Determine escape routes from your home and places to meet. These should be measured in tens of miles rather than hundreds of miles.

Have an out-of-state friend as a family contact, so all your family members have a single point of contact.

Make a plan now for what to do with your pet plan if you need to evacuate.

Post emergency telephone numbers by your phones and make sure your children know how and when to call 911.

Check your insurance coverage - flood damage is not usually covered by homeowners insurance.

Stock non-perishable emergency supplies and a Disaster Supply Kit.

Use a NOAA weather radio www.nws.noaa.gov/nwr/. Remember to replace its battery every 6 months, as you do with your smoke detectors.

Take First Aid, CPR and disaster preparedness classes.

Disaster Supply Kit

• Water - at least 1 gallon daily per person for 3 to 7 days
• Food - at least enough for 3 to 7 days
  • non-perishable packaged or canned food / juices
  • foods for infants or the elderly
  • snack foods
  • non-electric can opener
  • cooking tools / fuel
  • paper plates / plastic utensils
• Blankets / Pillows, etc.
• Clothing - seasonal / rain gear/ sturdy shoes
• First Aid Kit / Medicines / Prescription Drugs
• Special Items - for babies and the elderly
• Toiletries / Hygiene items / Moisture wipes
• Flashlight / Batteries
• Radio - Battery operated and NOAA weather radio
• Cash - Banks and ATMs may not be open or available for extended periods.
• Keys
• Toys, Books and Games
• Important documents - in a waterproof container— insurance, medical records, bank account numbers, Social Security card, etc.
• Tools - keep a set with you during the storm
• Vehicle fuel tanks filled
• Pet care items
  • proper identification / immunization records / medications
  • ample supply of food and water
  • a carrier or cage
  • muzzle and leash

Plan for your Pets

Contact your veterinarian or local humane society for information on preparing your pets for an emergency.

Before the Disaster

• Make sure that your pets are current on their vaccinations. Pet shelters may require proof of vaccines.
• Have a current photograph.
• Keep a collar with identification on your pet and have a leash on hand to control your pet.
• Have a properly-sized pet carrier for each animal - carriers should be large enough for the animal to stand and turn around.
• Plan your evacuation strategy and don't forget your pet! Specialized pet shelters, animal control shelters, veterinary clinics and friends and relatives out of harm's way are all potential refuges for your pet during a disaster.
• If you plan to shelter your pet - work it into your evacuation route planning.

During the Disaster

• Animals brought to a pet shelter are required to have: Proper identification collar and rabies tag, proper identification on all belongings, a carrier or cage, a leash, an ample supply of food, water and food bowls, any necessary medications, specific care instructions and newspapers or trash bags for clean-up.
• Bring pets indoor well in advance of a storm - reassure them and remain calm.
• Pet shelters will be usually filled on first come, first served basis. Call ahead and determine availability.

After the Disaster

• Walk pets on a leash until they become re-oriented to their home - often familiar scents and landmarks may be altered and pets could easily be confused and become lost. Also, downed power lines, reptiles brought in with high water and debris can all pose a threat for animals after a disaster.
• If pets cannot be found after a disaster, contact the local animal control office to find out where lost animals can be recovered. Bring along a picture of your pet if possible.
• After a disaster animals can become aggressive or defensive - monitor their behavior.
• Remember your pet when preparing a family disaster plan.

Pet Disaster Supply Kit

• Proper identification including immunization records
• Ample supply of food and water
• A carrier or cage
• Medications
• Muzzle, collar and leash

Additional Links

The Humane Society Disaster Center

FEMA-Animals and Emergencies

Information provided by the National Weather Service