ALERTS
To report outages:
919.863.6499
or toll free 800.743.3155
Customer Service Locations
- Wake Forest:
414 East Wait Avenue- Oxford:
104 Granville Corners- Louisburg:
216 North Bickett Boulevard- Zebulon:
901 North Arendell Avenue
For all locations: 919.863.6300
or toll free 800.474.6300Account inquiries or to pay online (secured server)
Business Office Hours
8 a.m.—5 p.m. Monday—Friday
Telephone Hours
7 a.m.—9 p.m. Monday—Friday
Underground locating service:
N.C. One-Call Center: 800.632.4949
- NC GreenPower
- Storm Tips
- Emergency Plan of Action
- Contest for Members
- Member Newsletters
- Looking for Former Members
- Bright Idea Grants
- Wake Electric Classroom Technology Awards
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Wake Electric |
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| A Touchstone Energy Cooperative |
If Your Power Goes Off...
Outage trouble may not be on the Cooperative's lines, but somewhere in your home. You should check your circuit breakers or fuses when you first lose power. Often a blown fuse or tripped breaker may be the problem. If that’s not the cause, call Wake Electric’s automated outage reporting numbers: 919.863.6499 or 800.743.3155.
Voice instructions will direct you through the reporting system. You may also call 919.863.6300 or800.474.6300 and a Wake Electric representative will take your outage report.
Your home telephone number is more important than ever in reporting outages, because the automated outage reporting system is designed to recognize your service location by your telephone number. (It’s easier for almost everyone to remember phone numbers instead of account numbers.)
Help us help you by providing your current phone number and letting us know if your phone number changes.
You may also use the Interactive Customer Service Line to make inquiries on accounts or to report outages from a touch-tone phone:919.863.6499 or 800.743.3155.